Privacy Policy

Alpha Care 247 LLC ("Alpha Care 24/7," "we," "us," or "our") is committed to protecting the privacy and confidentiality of every individual who visits our website or uses our services. This Privacy Policy describes how we collect, use, store, and share your information when you visit our website or submit information through our online forms.

Information We Collect

We collect information that you voluntarily provide to us when you submit forms on our website. This may include:

• Full name
• Email address
• Phone number
• Organization or agency name
• County of residence or service area
• Service preferences and referral details
• Employment-related information (certifications, availability, resume)
• General inquiries and messages

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and pages visited. This data is collected through standard web technologies and is used to improve our website and user experience.

Protected Health Information (PHI)

How We Use Your Information

The information you provide is used for the following purposes:

• To process client referrals and connect individuals with appropriate services
• To review employment applications and contact prospective team members
• To respond to general inquiries and requests for information
• To communicate with referring agencies, case managers, and families
• To improve our website, services, and overall operations
• To comply with applicable laws, regulations, and DODD requirements

How We Store and Protect Your Information

We take the security of your information seriously. Form submissions are stored securely using industry-standard encryption and access controls. Uploaded documents (referral forms, resumes) are stored in secure, private cloud storage accessible only to authorized Alpha Care 24/7 staff.

While we implement reasonable safeguards to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to avoid submitting sensitive information through our website forms and to contact us directly for matters requiring confidential communication.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With authorized staff members who need the information to process your referral, application, or inquiry
• With service providers who assist in operating our website and systems, under strict confidentiality agreements
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of Alpha Care 24/7, our clients, or the public

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small text files stored on your device. You may adjust your browser settings to decline cookies, though some features of our website may not function as intended.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party website you visit.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us immediately so we can take appropriate steps to remove that information.

Your Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you. To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: